Terms of Service

Last updated: January 30, 2026

Welcome to Nappeo. By accessing or using our website at nappeo.com and making purchases from our store, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

Agreement to Terms

By accessing our website, browsing our products, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

Eligibility

You must be at least 18 years old to make purchases from Nappeo. By placing an order, you represent that you are of legal age to enter into a binding contract and meet all eligibility requirements.

Account Registration

You may be required to create an account to access certain features or complete purchases. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account
  • Providing accurate and current information during registration and checkout

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

Product Information and Pricing

We make every effort to display accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, images, pricing, or other content on our website is complete, accurate, current, or error-free.

All prices are listed in United States Dollars (USD) and include applicable taxes. Prices are subject to change without notice, but changes will not affect orders that have already been placed and confirmed.

We reserve the right to correct pricing errors and to refuse or cancel orders placed at incorrect prices, even after an order confirmation has been sent.

Orders and Payment

When you place an order, you are making an offer to purchase products at the listed price. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

Payment is due at the time of purchase. We accept Visa and Mastercard as outlined in our Payment Policy. By providing payment information, you represent that you are authorized to use the payment method provided.

All product prices include applicable taxes. You will not be charged additional taxes at checkout.

Shipping and Delivery

We ship to addresses within the United States only. Shipping costs and delivery times are outlined in our Shipping & Delivery Policy.

Shipping fees are as follows:

  • Orders $95 and above: Free standard shipping
  • Orders under $95: $8.00 flat rate shipping

Orders are processed within 1-3 business days, and standard delivery takes 5-10 business days after shipment. We are not responsible for delays caused by shipping carriers, weather conditions, or other factors beyond our control.

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

Returns and Refunds

Our return and refund procedures are detailed in our Returns & Refund Policy. You may return eligible items within 30 days of delivery, subject to the conditions outlined in that policy.

Refunds are processed within 1-5 business days after we receive and approve your return. Original shipping fees are non-refundable unless the return is due to our error.

Cancellations

Order cancellation policies are outlined in our Cancellation Policy. You may request to cancel an order before it ships, but we cannot guarantee cancellation if the order has already entered our fulfillment process. Once an order has shipped, it cannot be canceled and must be returned following our returns process.

Prohibited Uses

You agree not to use our website or services for any unlawful purpose or in any way that could damage, disable, or impair our website. Prohibited activities include, but are not limited to:

  • Using automated systems or software to extract data from our website without permission
  • Attempting to gain unauthorized access to our systems or networks
  • Transmitting viruses, malware, or other harmful code
  • Impersonating another person or entity
  • Engaging in fraudulent transactions or chargebacks
  • Violating any applicable laws or regulations

Intellectual Property

All content on our website, including text, graphics, logos, images, product descriptions, and software, is the property of Nappeo or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our website without our express written permission.

User-Generated Content

If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display that content in connection with our business.

You represent that any content you submit does not violate any third-party rights and does not contain unlawful, defamatory, or inappropriate material.

Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components.

To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Nappeo and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or products, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising out of or relating to these terms or your use of our services shall not exceed the amount you paid for the product or service giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Nappeo and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of our website, violation of these terms, or infringement of any third-party rights.

Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of the State of California, United States, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these terms or your use of our services shall be resolved in the state or federal courts located in California, and you consent to the exclusive jurisdiction of those courts.

Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping & Delivery Policy, Returns & Refund Policy, Payment Policy, and other policies referenced herein, constitute the entire agreement between you and Nappeo regarding your use of our website and services.

Contact Information

If you have questions about these Terms of Service, please contact us:

Nappeo
1011 W 3rd St
Fordyce, Arkansas 71742-3108
United States

Phone: +1 (773) 844-5793
E-mail: info@nappeo.com
Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (Central Standard Time)