Privacy Policy

Last updated: January 30, 2026

At Nappeo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights regarding your data.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website.

Information You Provide

When you make a purchase, create an account, or contact us, you may provide:

  • Contact information: Name, email address, phone number, shipping address, billing address
  • Payment information: Credit card details (processed securely through our payment processor)
  • Account information: Username, password, order history, preferences
  • Communication data: Messages, feedback, or inquiries you send to us

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

  • Device information: IP address, browser type, operating system, device identifiers
  • Usage data: Pages viewed, time spent on pages, links clicked, referring website
  • Location data: General geographic location based on IP address
  • Cookies and tracking technologies: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

  • Order fulfillment: Processing and delivering your orders, sending shipping confirmations and tracking information
  • Customer service: Responding to your inquiries, resolving issues, and providing support
  • Payment processing: Completing transactions and preventing fraud
  • Account management: Creating and maintaining your account, managing your preferences
  • Marketing communications: Sending promotional emails, newsletters, and special offers (with your consent)
  • Website improvement: Analyzing usage patterns to improve our website, products, and services
  • Legal compliance: Complying with legal obligations and protecting our rights
  • Security: Detecting and preventing fraud, unauthorized access, and other security issues

How We Share Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

  • Service providers: We share information with third-party vendors who help us operate our business, including payment processors, shipping carriers (USPS, UPS, FedEx), email service providers, and website hosting services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Legal requirements: We may disclose information when required by law, such as in response to a subpoena, court order, or government request, or to protect our rights, property, or safety.
  • With your consent: We may share information with third parties when you give us explicit permission to do so.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.

What are cookies? Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how you use our site.

Types of cookies we use:

  • Essential cookies: Necessary for the website to function properly (e.g., shopping cart, checkout)
  • Analytics cookies: Help us understand how visitors interact with our website
  • Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness
  • Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information (subject to legal obligations)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data portability: Request a copy of your data in a portable format
  • Restriction: Request that we limit how we use your information

To exercise these rights, please contact us at info@nappeo.com or +1 (773) 844-5793.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Please see our California Privacy Notice for more information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Nappeo
1011 W 3rd St
Fordyce, Arkansas 71742-3108
United States

Phone: +1 (773) 844-5793
E-mail: info@nappeo.com
Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (Central Standard Time)