Returns & Refund Policy

Last updated: January 30, 2026

We want you to be satisfied with your purchase from Nappeo. If you are not completely happy with your order, this policy explains how to return items and request a refund.

Return Window

You may return eligible items within 30 days of delivery. Returns requested after this period cannot be accepted.

The return window begins on the date your package is delivered, as confirmed by carrier tracking information.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • Items must be unused, unworn, and in the same condition as received
  • Items must be in their original packaging with all tags attached
  • Items must not show signs of wear, damage, or alteration
  • Items must be accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

Certain items cannot be returned for hygiene, safety, or other reasons. Currently, we do not have specific non-returnable product categories, but we reserve the right to refuse returns on items marked as Final Sale or custom-made products at the time of purchase.

How to Initiate a Return

To start a return, please contact our customer service team within the 30-day return window:

Email: info@nappeo.com
Phone: +1 (773) 844-5793
Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (Central Standard Time)

Please provide the following information:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return
  • Photos of the item if applicable (especially for damaged or defective items)

Once your return request is approved, we will provide you with return instructions and a return address.

Return Shipping Costs

Standard returns (change of mind, wrong size, etc.): The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

Defective, damaged, or incorrect items: If you received a defective, damaged, or incorrect item, we will cover the return shipping costs. Please contact us within 48 hours of delivery with photos documenting the issue, and we will arrange for a prepaid return label or provide alternative resolution options.

Original Shipping Fees

Original shipping fees are non-refundable unless the return is due to our error (such as sending a defective, damaged, or incorrect item).

If you received free shipping on your original order, the actual shipping cost will be deducted from your refund if you return part of the order that brings the remaining order total below the free shipping threshold of $95.

Restocking Fees

We do not charge restocking fees on approved returns.

Refund Processing

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed within 1-5 business days and credited to your original payment method. Depending on your financial institution, it may take additional time for the refund to appear in your account.

Refunds will be issued for the purchase price of the returned item(s). Original shipping charges are not refunded unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will need:

  • Your order number
  • Clear photos showing the damage or defect
  • A description of the issue

We will work with you to resolve the issue, which may include sending a replacement item or issuing a full refund, including original shipping costs.

Incorrect Items

If you receive an incorrect item, please contact us within 48 hours of delivery with your order number and photos of the item received. We will arrange for the correct item to be sent to you at no additional cost, or issue a full refund if the correct item is unavailable.

Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or product, please return the original item for a refund and place a new order for the item you prefer.

Partial Refunds

In some cases, partial refunds may be granted for items that are returned but do not meet our return conditions (such as items showing signs of use or missing original packaging). We will contact you before processing a partial refund.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, responsibility for the package transfers to the recipient. We are not responsible for packages that are lost or stolen after delivery confirmation.

If you believe your package was stolen, we recommend filing a report with local authorities and contacting the shipping carrier. We will assist by providing any available tracking and delivery information.

Contact Information

For return requests or questions about this policy, please contact us:

Nappeo
1011 W 3rd St
Fordyce, Arkansas 71742-3108
United States

Phone: +1 (773) 844-5793
E-mail: info@nappeo.com
Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (Central Standard Time)