About Us

Who We Are

Nappeo is your trusted online destination for quality products delivered directly to your door. Based in the heart of Arkansas, we've built our reputation on three fundamental principles: reliability, transparency, and customer satisfaction.

We believe shopping online should be simple and straightforward. That's why we've created an experience where you know exactly what to expect—from clear product information to honest shipping timelines and fair return policies.

Our Story

Founded with a vision to serve customers across the United States, Nappeo emerged from a simple idea: people deserve an online shopping experience they can trust. We saw too many stores making promises they couldn't keep, hiding fees in fine print, and leaving customers frustrated.

We decided to do things differently. Every policy we write, every product we list, and every email we send is designed with one question in mind: "Would this be good enough for our own families?"

What Drives Us

We're driven by the satisfaction of delivering on our promises. When a package arrives on time, when a customer service question gets answered promptly, when a return is processed without hassle—these moments remind us why we do what we do.

Our team works hard to ensure that every interaction with Nappeo reflects our values:

  • Honesty First: We tell you the truth about shipping times, product availability, and costs—no surprises
  • Dependable Service: We process orders consistently and communicate clearly throughout your experience
  • Fair Treatment: Our policies are designed to be reasonable for both you and us
  • Continuous Improvement: We listen to feedback and constantly refine how we serve you

How We Operate

Every order that comes through Nappeo follows a carefully managed process. We partner with established carriers like USPS, UPS, and FedEx to ensure your items reach you safely. Our processing times are realistic, our shipping costs are transparent, and our customer service team is available during clearly posted hours.

We don't make claims we can't back up. If we say an order ships in 1-3 business days, that's what happens. If we offer a 30-day return window, we honor it without creating obstacles.

Serving America

We're proud to serve customers throughout the United States. Whether you're in a major city or a small town, we work to provide the same level of service and the same straightforward policies.

Our Commitment to You

When you shop with Nappeo, you're not just another order number. You're someone who took the time to choose us, and we take that seriously. We commit to:

  • Processing your order within our stated timeframe
  • Providing accurate tracking information
  • Responding to your questions during business hours
  • Handling returns and issues fairly and efficiently
  • Protecting your personal information

Get in Touch

We welcome your questions, concerns, and feedback. Our customer service team is here to help.

Nappeo
1011 W 3rd St
Fordyce, Arkansas 71742-3108
United States

Phone: +1 (773) 844-5793
E-mail: info@nappeo.com
Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (Central Standard Time)

Thank you for considering Nappeo. We look forward to earning your trust with every order.